WITH YOU ON THE SOCIAL MEDIA JOURNEY


We help our clients understand the impact that social media is having on their organization and work with them to find the best ways to amplify what they are already doing or understand the best entry points to build social media in to their business. It's a journey we have undertaken with scores of clients at different stages of social media maturity.


HOW OUR SOCIAL TEAM CAN HELP

SOCIAL CONSULTANCY

We develop overall social media strategies that provide bespoke training, and design and implement listening and responding programmes. We can provide ad-hoc social media consultancy, and can run workshops to help sales implement social tactics in their daily routine.

SOCIAL MEDIA MONITORING

We'll comb the social networks, making sure that you know who's talking about you, what they're saying and what they think, and whether its positive or not. This ensures that you are always ahead of the conversation, ready to contribute whenever you need to.

SOCIAL LISTENING

Listening is a key component or social success. All too often we see brands rushing to push content, with little context of what people are actually interested in. Through conversation audits, influencer research or ongoing social media monitoring, we help you understand not just the volume and topics oi these conversations, but more importantly, the underlying issues and sentiments.

ENGAGEMENT

We help you engage in social media by having meaningful conversations with people and generating positive word-of-mouth. We do this through influencer campaigns, conversation platforms, advocacy programmes, community building and social applications, conversation response and content creation. Talk to us and join the conversation.

BRAND MANAGEMENT

Finding & securing the appropriate username & profiles across the channels for your brand is obviously very important and so our social team will always be in hand to help to turn potential customer problems into praise



END TO END LIFE CYCLE MANAGEMENT

BUILD

  • COMPETITOR BENCHMARKING
  • CONSUMER INSIGHTS
  • DATA MINING
  • SOCIAL COMPETITIVE INDEX
  • SOCIAL API'S
  • PERSONALIZED SOCIAL EXPERIENCE
  • BEST PRACTICES IN SOCIAL MEDIA

ENGAGE

  • ENTERPRISE DIGITAL MANAGEMENT SOCIAL
  • MEDIA MONITORING
  • REAL-TIME SOCIAL FEEDS
  • CUSTOMER AND HOST FEED SEGREGATION
  • SENTIMENT ANALYSIS
  • CONTENT CODING
  • BI REPORTS
  • PERFORMANCE TRACKING
  • OUTBOUND COMMUNICATION
  • DASHBOARDS AND REPORTING

MONETIZE

  • PERSONA BUILDING
  • PERSONA BASED CAMPAIGNS
  • CUSTOMER PROFILING
  • CAMPAIGN TRACKING
  • COMPETITION ANALYSIS
  • PERSONALIZED TARGETING